Are you having trouble scanning documents to your email? Are they not being sent through correctly or getting lost in cyberspace? If so, don't worry - we're here to help! In this blog post, we'll walk you through a few simple steps to fix scan-to-email issues you may be experiencing due to Google's recent two-factor authentication change. So read on and get scanning!
Step 1:
Log into the email address account you're using to relay scans at www.gmail.com. If you're unsure the exact email address, you can find this by looking in the Administrator > Network Settings of your device.
Step 2:
Select "Manage My Account" found in the upper-right corner of Gmail
Step 3:
Select the Security Tab within the Gmail Settings
Step 4:
Under Signing in to Google, select 2 Step Verification. Turn this feature on by clicking, entering your phone number, and correctly providing a PIN Code sent by Google.
Step 5:
After turning On 2 Step Verification, select the newly listed 'App Passwords' from the Signing in to Google Section.
Step 6:
Use a Custom Display name like "Copier" or "Printer" and click "Generate"
Step 7:
Copy the Generated Password into the Copier Email Network Settings and...boom! You're ready to scan. [Administrator > Network Settings > Email Settings > Email SMTP Settings > Password].