top of page

How To Fix Scan-To-Email [Gmail 2FA Fix]

Are you having trouble scanning documents to your email? Are they not being sent through correctly or getting lost in cyberspace? If so, don't worry - we're here to help! In this blog post, we'll walk you through a few simple steps to fix scan-to-email issues you may be experiencing due to Google's recent two-factor authentication change. So read on and get scanning!

Step 1:

Log into the email address account you're using to relay scans at If you're unsure the exact email address, you can find this by looking in the Administrator > Network Settings of your device.

Step 2:

Select "Manage My Account" found in the upper-right corner of Gmail

Step 3:

Select the Security Tab within the Gmail Settings

Step 4:

Under Signing in to Google, select 2 Step Verification. Turn this feature on by clicking, entering your phone number, and correctly providing a PIN Code sent by Google.

Step 5:

After turning On 2 Step Verification, select the newly listed 'App Passwords' from the Signing in to Google Section.

Step 6:

Use a Custom Display name like "Copier" or "Printer" and click "Generate"

Step 7:

Copy the Generated Password into the Copier Email Network Settings and...boom! You're ready to scan. [Administrator > Network Settings > Email Settings > Email SMTP Settings > Password].



bottom of page