Major Goals and Responsibilities:

• Provide service and support during field visits for new client copier, printer, and software installations.

• Perform routine service and maintenance of connected devices within an assigned territory.

• Ensure territory response times, first call effectiveness, parts usage, and service margins are met.

• Maintain service records for reporting in assigned territory

• Develop a background of copier, networking, and installation procedure knowledge.

• Assure customer’s needs and expectations are exceeded

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Preferred Prerequisites:

• Completion of Outward Associate level Certification from Konica Minolta-Online or similar,

• Above average analytical and computer skills,

• Ability to handle multiple tasks at the same time,

• Ability to communicate effectively,

• Electronics training or prior service technical work

• Valid driver license

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CDI Office Technologies is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.